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Booking terms

How to book

Complete the booking form (TO BE ADDED WHEN BOOKING BEGINS) and return it as soon as possible with your preferred method of payment. (See below.)

You have to book for the full course. We cannot accept a booking for part of a course. Courses and 1-day events are always paid for in full and in advance (or by the half now, half at the half way point option).

How to pay

There are two simple payment options:

Option 1: Full amount paid online (or by post) at time of booking.

Option 2: Half the full amount paid online (or by post) at the time of booking. THEN the other half paid at the midway point of the course.

Both payment options require you to complete a booking form. When you book onto and pay for a course you are entering into a contract with The Poetry Fold (please read out Booking FAQs and Terms carefully prior to booking).

Option 1 is more cost effective than Option 2 and while we try to keep our prices consistent the cost of some courses or events may vary due to venue and other attendant costs.

Why pre-pay?

As a private creative agency with no funding The Poetry Fold operates solely from the revenue it receives from its courses and events, without writers and other creatives and professionals booking and enrolling on courses we cannot offer any services. Pre-payment is also a way of making sure everyone who books on a course actually attends.

Concessions

We regret that currently we cannot offer concessions.

Cancellations & Refunds

If you have to cancel

Your contract with us is that you attend the course/event you have paid/part-paid for. If you have booked a course or event you will have paid or part-paid your courses fees. If – for whatever reason – you need to cancel your booking all we ask is that you give us as much prior notice as possible. Ideally we ask for 21 days notice to allow plenty of time to offer your place to someone else. If you cancel 21-14 days before the start of your course/event you will receive a full refund. If you cancel with less than 14 days notice you will be given a 50% refund. If you cancel within the 7 days period we will not be able to refund your fees. If we do manage to successfully give your cancelled place to someone else we will always refund your fees minus a standard 10% cancellation charge. However, after the 7 day period any refund or part refund is at our discretion and if we cannot fill your cancelled place we cannot refund.

If you choose to stop attending the course once it has started you will not be offered a refund. Please make sure you are happy with the course/event you have booked and know what to expect – if in doubt call us first for a chat. We cannot refund if you realise half way through that one of our courses is not for you.

If we have to cancel a course or event

Our contract with you is that we supply the course or event as described that you have paid for. However, certain circumstances may arise when The Poetry Fold may have to cancel a course or event. Our commitment is to full transparency and all our business structures are meant to create full attendance on courses. The main reason for cancelation is if we do not have enough participants to run a successful event or course. Courses/events with too few participants are not feasible to run. The number of places on any course or event will depend on the size of the venue and its aims and objectives. An intensive poetry masterclass, for example, may have fewer places than a one-day blue-sky motivational event for artists from different disciplines. Our commitment is to deliver what we promise. We will give you as much notice as possible and will always fully refund any fees you have paid should we have to cancel. You can choose to carry over fees to another course but this is at your discretion and the automatic procedure will be full refund.

The Poetry Fold cannot accept responsibility for any inconvenience or costs incurred to you if we have to cancel a course or event.

We do our best

Here at The Poetry Fold we understand that paying for any course is a big commitment. We are only human and while we do do our level best to honour our commitment to give you the best customer service we realise that problems may arise from time to time. If you are unhappy or unsure about anything then we encourage you to get in touch and we’ll work with you to try and find a solution that’s fair to everyone.

What people say

“Stemistry has provided an invaluable source of inspiration, knowledge and creative techniques for my writing over the past five years. This is due in no small part to Lisa Matthews’ professional, original, inclusive and thoughtful approaches to the creative workshops over the course of the project.”

— Stevie Ronnie ~ poet

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